show info

More information?

Please don't hesitate and contact us.


Terms and Conditions

Article 1 – Introduction

Scope: general conditions apply to all business transactions on the website of the company Gedelec SAS (hereinafter referred Gedelec) registered with the register of commerce and companies under the number BE0447.600.659 and which head office is located in 8570 Anzegem, Stientjesstraat 42, Belgium.

Email :

Tel : +32 56 71 26 88

VAT Intra Communautaire BE0447.600.659

Webhost : Openminds bvba - Zwijnaardsesteenweg 169/103 - 9000 Gent - Belgium - tél +32 9 225 82 91

By ordering a product appearing within the online shop website, the customer automatically agrees with these terms and conditions of sale.
As a result, the client is fully aware of the fact that its agreement on the content of these conditions does not require the signature of this document.
These Terms and Conditions (hereinafter referred to as "General Conditions") represent all the respective rights and obligations of the seller and the buyer regarding orders made against The General Conditions apply each time you visit the site and make a transaction.

Article 2 – General Conditions

2.1. Overview
The customer has the option to save or print these general conditions, provided that both the saving and editing of this document are the sole responsibility.
Gedelec reserves the right to modify the General Conditions. Any changes will be communicated on the website. However, current contracts remain subject to the conditions applicable to the time of conclusion of the sale. It is therefore strongly advised to regularly check the site if you are in possession of the latest version.

2.2. Definitions
Client: Any natural or legal person who is able to make an order with Gedelec. A minor is allowed to make orders if he has the authorization of a major legal representative. The General Conditions will still apply to the person who gave the order or who acts as an intermediary and / or legal representative.
Order: The request of a customer to enter into a sale agreement concerning himself and Gedelec on products offered on the site
Products: The products offered on the webshop Gedelec.

Article 3 – Conclusions of online sales and product information

The product catalog and description on does not constitute an offer as such. It is therefore not sufficient to fill out an order form on the website above for the sales contract is to be concluded. The sale will be concluded definitively upon receipt of the confirmation email.

Gedelec insists that some products available must be used with great care. Always follow the advice of a doctor, if necessary. The customer is responsible for the use of the products.
For safety reasons, the consumer is forced to create an account if he wants to place an order. This account consists of a user name (email address) and a password allowing you to log in each time you visit the website of Gedelec. Gedelec asks all customers to treat their account data strictly confidential. Creating an account is reserved for adults.

The visitor will commit to protect the data that give its access to his account and will not provide them to third parties. In addition, visitors will undertake to prevent any form of abuse.
Gedelec reserves the right to ask the customer additional information and to refuse the execution of the order if Gedelec believes the information in its possession is insufficient. Gedelec may also refuse orders if it appears that the buyer intends to resell the products.
In any case, the user will be responsible for the use, or possible misuse of their username and / or password.

Article 4 – Order Confirmation

Orders will be confirmed by email no later than the time of delivery. The visitor must ensure that the email address he provides is correct and active. From the moment the email confirmation has been sent, the contract of sale becomes final and irrevocable.

Article 5 – Availability of Products

Gedelec respond to your order within the limits of available stocks and subject to availability from suppliers.
However, if despite careful attention to inventory, the products proved to be unavailable after your order, Gedelec will notify you by email or phone and invite you to cancel or change your order.
Product availability is always displayed on our website indicatively. In principle, if nothing specific is specified, the product is available immediately. However, Gedelec cannot be held responsible if the stock is no longer the same as at the date on which the order was made. Any downtime is normally noted on the website and an indicative time frame is displayed.

If Gedelec is unable to provide a product from its suppliers within a reasonable time (eg in case of out of stock at the supplier itself), the expected delay will be sent to the customer by e-mail. The customer can then choose to cancel or exchange an order, based on this new information. No penalties will be applied for such an order cancellation.
Gedelec reserves the right to send the order in two or more times if a product was unavailable. This shipment will be no extra cost for the customer (the latter will only pay once the shipping fee indicated when ordering).

Article 6 – Ownership Transfers

Gedelec remains owner of the products as long as they are not paid by the customer.

Article 7 – Price

The prices of our products are indicated in euros all taxes included, excluding delivery. Delivery and shipping costs are borne by the customer (except special conditions indicated on the website). The delivery price depends on the information provided by the customer for the place of delivery (country, relay point, home).
Gedelec reserves the right to change prices at any time. Gedelec however undertakes to apply the prices in effect at the time of your order.

Article 8 – Payment

Payment for the entire order must be carried out at the time of your order, unless you pick up your order at the office located in 42, Stientjesstraat, 8570 Anzegem, Belgium. In this case, the payment must be made in cash. You can come pick up your order on appointment.
Payments cannot be considered as a deposit or deposits. All orders are payable in EURO. To adjust your order, you have the following payment methods:

  • By credit card (Visa, Mastercard, Maestro) via our partner Ogone.
  • By Bancontact via CCV
  • By bank transfer to the account of Gedelec
  • Cash in abduction cases at the headquarters (by appointment)
  • By Ideal in The Netherlands
  • By Homebanking in Belgium

In the case of a withdrawal of the goods at the store, the products are reserved for 5 working days from the order. After this deadline, we may decide to cancel the order.
Ogone ensures that there is no fraudulent use of payment means, for example in case of data theft or payment fraud. Gedelec shall in no event be liable for payment problems.
You guarantee to Gedelec to have all the necessary authorizations to use the chosen method of payment upon registration of the order. Gedelec reserves the right to suspend or cancel any order and / or delivery, whatever their nature and level of execution, in the event of non-payment (or in the event of a payment incident) of any sum due. The delivery of any new order may be suspended in the event of late payment of a previous order. Gedelec reserves the right to request a photocopy of your ID card and / or bank receipt for any payment by credit card.
The order validated by the customer will be considered effective only when Gedelec gets by the bank and Ogone their agreement on the transaction. In case of refusal of one of these two parts, the order will be canceled and the customer notified by email. If necessary, the customer must contact Ogone and / or his bank.

Article 9 – Delivery

9.1. General
Gedelec is working with DPD, On-Time, DSV and TNT. All deliveries will be made by this partner, except as otherwise agreed with the customer. For shipping rates, please see the "delivery" page on the site. Products purchased on are delivered only in the countries listed on the site. They will be delivered to the address specified by the customer when ordering and listed on the order form. Delivery times indicated on the website are indicative times and correspond to shipment processing time plus the transit time.
All deliveries are made against signature. Delivery will be made when the buyer has received the product according to the chosen method of delivery. The automatic control system of the carrier will serve as proof of delivery.

Delivery times are 24h / 48h for Belgium, 48h / 72h for France, Luxembourg, Germany and the Netherlands, and 15 days for other countries excluding exceptional circumstances (weather, strikes, problem traffic, etc.). Please also take note of specific delivery to the islands.
Gedelec cannot be held responsible for consequences due to delayed delivery due to the carrier's liability. There will be no refund of the order as long as it will not be returned to the sender or as long as the recipient did not arrive at its destination home late.
When paying by bank transfer, the order will be processed upon receipt of the amount. Consequently, the time limits applicable in this case are those at the date of receipt of payment and can be modified from those listed on the site.
If you decide to cancel your order after payment and your order is already in for delivery, Gedelec will not refund before the customer returns the product parcel to Gedelec. It is strongly recommended to return the product in its original condition.
Gedelec is not responsible if the customer provides incorrect or incomplete information.

9.2. Risk Transfer
The property and the risks to your products will be transferred upon receipt of the products. Risks related to the transfer of property are covered by insurance (max. € 520) in case of loss, theft, damage.

9.3. Tariffs
When you order products to be delivered to a country other than France, you are considered the authorized importer and as such must respect the laws and regulations of the country in which you take delivery of goods.
All additional customs fees are your responsibility. Gedelec has no control over these charges and do not know the amount. Customs policies vary from country to country, we recommend you to contact your local customs department for further information.

9.4. Delivery Problems
Any problem of delivery (eg damaged package, already open ...) must be notified to Gedelec within 3 working days after reception of the product.
Any problem concerning articles contained in the package (Article expired, missing, not corresponding to the ordered item ...) must be notified to Gedelec within 14 days of receipt. Any notice after this period will incur no more responsibility of Gedelec and will therefore not be refunded nor replaced.
Gedelec agrees to refund or exchange products that do not match your order. In this case, we thank you kindly to inform us in detail by email ( and to refer the products to Gedelec. Gedelec will, at your option, exchange or refund the product. The request must be made within 14 working days of delivery. Any claims made after this deadline will not be accepted.
It is strongly advised to refer the products to Gedelec in the state in which you received them with all items delivered (accessories, packaging, instructions ...).
In any case, you benefit from the provisions of the legal guarantee relating to the guarantee against hidden defects.
You can also use the withdrawal form here.

9.5. Parcel Return
IMPORTANT: if the customer is not present several times during the delivery, the package is returned to Gedelec. In this case, Gedelec returns the package to the client only when the package is received in return (or refunded by the carrier in case of loss), and the shipping cost of the second shipment will be charged to the customer, and this even if it turns out that the carrier has not left any calling card.

9.6. You did not come to a compromise
In case of dispute, please contact customer service via email :

EU law also allows you to resolve a dispute through a third party if you cannot come to a compromise. For this, you can follow this link Online Dispute Resolution.

Article 10 – Warranty

10.1. The manufacturer's warranties apply. To avoid any risk, the customer is obliged to read the instructions and conditions for use of each product before use.

10.2. Read your product documentation for more information on the manufacturer's warranty, which does not challenge the imperatives rights under the law.

10.3 Any warranty claims can be made either directly to the manufacturer in accordance with the guarantee attached to the purchased products, either to Gedelec by mail ( and this, at the latest, within 2 months after recognition of a product defect.

Article 11 - Right of withdrawal

In accordance with the disposal of article L121-20-12 of the consumption code, the customer has the right to waive the purchase without penalty and without giving any reason, within 14 working days from the day following the day of delivery of the product. Return costs will be borne by the customer. The customer will return under its responsibility the new product(s) and intact in their original packaging, accompanied of the invoice or delivery form to Gedelec, Stientjesstraat 42, 8570 Anzegem, Belgium.
Only goods that are returned under the mentioned conditions and within 14 working days, will be processed by Gedelec. The amounts paid by the customer, except delivery charges, will be refunded without charge. In case the initial delivery was borne by Gedelec, these costs are deducted from the amount refunded to the customer, even if the first expedition has been carried out free by Gedelec. Reimbursement of amounts paid intervenes in a maximum period of one month from the date of receipt of the product(s) by Gedelec.
Products who are incomplete, damaged or whose original packaging has been damaged, will not be refunded nor exchanged.
Consumers wishing to exercise this right must contact Gedelec within 14 working days at You can use the withdrawal form here.

Article 12 - Proof of the transaction

The records stored in the computer systems of Gedelec, within reasonable security conditions, will be considered as proof of communications, orders and payments between the parties.
The storing of purchase orders and invoices is made on a reliable and durable support and can be produced as evidence.

Article 13 – Limitation of Liability

13.1. Pictures and texts illustrating and describing the products contained on this site are non-contractual and for information purposes only and there are no guarantees. Gedelec assumes no responsibility for errors or omissions in the photos or texts appearing on this site. Furthermore, on the technical data sheets and product descriptions from our partners or suppliers, Gedelec accept no responsibility for the validity of the content. In any case, a change in the content of a product cannot be invoked in cases of discrepancy on the photo available on the product site.
Gedelec acts only as an intermediary and is therefore not responsible for the content of the instructions of the manufacturer or any defects in products shipped. Gedelec cannot be held responsible if the manufacturer makes changes to the products we deliver. Gedelec cannot be held liable for damages for product selection and tolerance, as well as its side effects and / or damage resulting from its use.

13.2. Without limiting the generality of these terms and conditions, no application what so ever to the delivered products, non-delivery of products or another may exceed the amount of the purchase price of the products giving rise to a damage request. Gedelec cannot be held liable for indirect, incidental or consequential damages of any nature whatsoever (even if the birth of such damage was known or should have been by Gedelec) arising in connection with its products , use, sale or website.

Article 14 – Force Majeure

14.1. Gedelec will make every effort to fulfill its obligations but cannot be held responsible for delays or failure to deliveries caused by circumstances beyond its control, such as strikes, wars, natural or other disasters that prevent production, transportation or delivery of products.

14.2. In case of delay, Gedelec will fulfill its obligations promptly and reserves the right to allocate fairly the remaining stocks of products between its customers.

Article 15 – Intellectual property rights

All site information on Gedelec, including text, photos, illustrations, video, images, data, product database webshop, software, names, trade names, domain names, logos and other elements part of Gedelec are protected by copyright and intellectual property are reserved to Gedelec.
The information presented at the site cannot be saved, copied, modified, published, distributed, sold, used for commercial purposes or transferred to third parties in any form whatsoever without the prior written permission of Gedelec under liable to prosecution.

Article 16 – Protection of Privacy

Personal data provided to Gedelec will be treated confidentially. The buyer disposes, at the written request, of a right to access, modify, rectify and delete data concerning him.
In accordance to the legislation in force for distance selling, Gedelec must safeguard the customers personal data. The information received will be used to process orders efficiently. Some of this information may be transferred to companies that are involved in delivering your products.
To oppose the transfer of such data to these companies, we ask you to communicate this by writing (see our privacy policy).

Article 17 – Applicable law and jurisdiction

In case of dispute concerning the use of this site and / or information on this site, Belgian law shall apply and only the courts of the judicial district of the head office (Kortrijk) of Gedelec SAS will be competent.